Privacy Policy

Privacy Policy - The Basics

Effective Date: 7/1/25

Ironclad Coverage ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website, https://jeffowensservicesl.wixstudio.com/ironcladcoverage ("Website").

By accessing or using our Website, you agree to this Privacy Policy. If you do not agree with our policies, please refrain from using the Website.

1. Information We Collect

We may collect the following types of information from you:

A. Personal Information You Provide:

Name
Email Address
Phone Number
Address
Business Details (if applicable)

B. Non-Personal Information:

IP Address
Browser Type
Device Type
Pages Viewed
Duration of Visit

We use cookies and similar tracking technologies to enhance your experience on the Website.

2. How We Use Your Information

Your information is used to:

Provide services and respond to your inquiries.
Process transactions and send confirmations.
Improve Website functionality and customer experience.
Send periodic emails regarding updates or promotional offers (if opted in).

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

Service providers assisting us in operating the Website or conducting our business.
Law enforcement or governmental authorities as required by law.

4. Data Retention

We retain your information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

5. Your Rights

Depending on your jurisdiction, you may have the right to:

Access, correct, or delete your personal information.
Withdraw consent to processing where applicable.
Opt out of receiving promotional communications.

To exercise your rights, contact us using the contact us feature.

6. Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

7. Links to Third-Party Websites

Our Website may contain links to other websites. We are not responsible for the privacy practices or content of these third-party sites.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page, and the "Effective Date" will be updated accordingly.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Email: using the contact us feature

By using our Website, you agree to this Privacy Policy.

If you provide specific details, such as the address, email, or phone number you'd like included, I can update it further.

SMS Consent & Text Messaging Policy

(Zoom Phone Compliance Policy)

1. Purpose

This policy establishes the requirements for obtaining, documenting, and honoring customer consent for sending SMS (text) and MMS messages using Zoom Phone. The goal is to ensure compliance with Zoom policies, mobile carrier requirements, and applicable federal and state laws.

2. Scope

This policy applies to:

All employees, contractors, and authorized users
All Zoom Phone numbers owned or managed by the company
All SMS and MMS messages sent for business, operational, or marketing purposes

3. Consent Requirements

3.1 Prior Express Consent

The company must obtain prior express consent from a recipient before sending any SMS or MMS message, except where the recipient initiates the conversation.

Consent must be:

Clear and informed
Specific to the sender
Specific to the type of messages (e.g., appointment reminders, service notifications, billing updates, or marketing)

Providing a phone number alone does not constitute consent.

3.2 Acceptable Methods of Obtaining Consent

Consent may be collected through:

Web or digital forms with clear SMS opt-in language
Written or paper consent forms
Verbal consent (where legally permitted and documented)
SMS keyword opt-in (e.g., user texts “START” or “YES”)
Customer-initiated SMS conversations

3.3 Required Consent Disclosure

At the time consent is obtained, recipients must be informed of:

The company name (message sender)
The type of messages they will receive
That message and data rates may apply
How to opt out at any time

4. Consent Recordkeeping

The company will retain proof of consent for a minimum of four (4) years.

Consent records must include:

Phone number
Date and time consent was obtained
Method of consent
Message category approved (transactional, informational, or marketing)

These records must be produced upon request by Zoom or mobile carriers.

5. Opt-Out & Revocation of Consent

Recipients may revoke consent at any time by replying with any of the following keywords:

STOP
CANCEL
END
QUIT
UNSUBSCRIBE

Opt-out requests must be honored immediately. No further messages may be sent unless new consent is obtained.

6. Message Content Rules

All SMS messages must:

Clearly identify the company as the sender
Match the message type the recipient consented to receive
Be truthful, lawful, and non-deceptive

The following are strictly prohibited:

Spam or unsolicited messages
Purchased, rented, or third-party contact lists
Misleading, abusive, or illegal content
Circumventing opt-out mechanisms

7. Campaign Registration (10DLC)

All Zoom Phone numbers used for SMS must be properly registered with The Campaign Registry (10DLC) when required. Messaging may be blocked or suspended if registration or consent requirements are not met.

8. Compliance With Laws & Zoom Policies

This policy is designed to comply with:

Zoom Phone Text Messaging Policy
Mobile carrier requirements (CTIA & 10DLC)
Telephone Consumer Protection Act (TCPA)
Applicable state and federal regulations

Compliance with this policy is mandatory. Violations may result in disciplinary action and suspension of SMS privileges.

9. Policy Enforcement

Failure to follow this policy may result in:

Loss of Zoom Phone SMS functionality
Carrier message blocking
Financial penalties
Internal disciplinary action

10. Policy Review

This policy will be reviewed annually and updated as required by changes in Zoom, carrier, or legal requirements.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties."